Returns and Exchanges

If you have any questions or concerns please contact: fulfillment@supportlafd.org

We want to make sure you are fully satisfied with your purchase. The LAFD Foundation stands behind our merchandise provided proper care. The LAFD Foundation reserves the right to refuse any and all items not properly cared for.

  • Any product deemed defective will be replaced at no charge up to 30 days of purchase.
  • Returns for reasons other than defective can only be accepted with a receipt, original tags and packaging, in re-sellable condition, and subject to a 15% restocking fee. 
  • All return requests must be placed by emailing fulfillment@supportlafd.org with invoice number to get Return Authorization and instructions on where and how to ship.
  • All returns are the responsibility of the customer. Protect yourself by sending insured mail, UPS, or FedEx. Shipping charges on non-defective returns are Non-Refundable.
  • Please report  damages, defects, or order discrepancies within one week of receiving your order